Overview

Customer Relationship Management (CRM) is aimed keeping your customers happy. DBLink-CRM on demand Marketing Automation will provide your marketing team with a view into the entire Customer Life Cycle marketing campaigns, automate lead qualification and follow up the future sales and support data. Analyzing and understanding how your campaigns are performing allows you to more accurately define those campaigns that work for you. DBLink-CRM marketing solutions provide detailed Campaign, Contact and Lead tracking, reporting and analytical tools to give your team precise measurements on all types of campaigns from radio spots to newspaper prints.

You can systematically segment customers into groups based on customer information and other business rules to deliver unique marketing messages to each group.

Web-based DBLink-CRM is a central location for marketers to plan and efficiently manage all their marketing campaigns. Based on key attributes you can group contacts and leads onto lists or groups.Easily export lists in multiple formats to hand off to direct mail houses and partner agencies. Connect each lead to the campaign source and track response time to immediately know which sources are generating the most or the least leads or business in dollar values.

Quickly send and track mass personalized e-mails to facilitate customer communication and lead cultivation. Segment lists into group to send personalized marketing messages.

Mass E-mail

E-mail Management and e-mail Automation features allow Marketing and Sales to create and manage personalized mass e-mail campaigns using high impact e-mail templates.

Constantly being in contact with your customers via e-mail is one of the most efficient and active support a company can give its customers. By keeping customers informed of their options your company has launched you ensure increased customer satisfaction.

Business Benefits of DBLink-CRM hosted Mass E-mail Marketing Campaign consist of:

• Improving effectiveness and productivity of e-mail communications.
• Increasing service levels.
• Optimizing your marketing spend by identifying successful email campaigns.
• Starting from any DBLink-CRM Marketing Campaign, send a personalized e-mail to all leads from that campaign with a few short clicks.
• When viewing any Lead in the DBLink-CRM, see all E-mails sent to that Lead or sent from that Lead.

Marketing Campaigns

A Marketing Campaign is aimed to conduct leads (potential clients) to your business.

If you would like to know : how many sales leads did the Marketing Campaign generate? How many business opportunities were generated? How many of those opportunities turned into sales? These are the questions that DBLink-CRM Marketing Campaign answers.

What business benefits can you get by DBLink-CRM Marketing Campaigns Solution?

• DBLink-CRM Marketing Campaigns Solution allows you to easy access to Marketing Information by tracking the number of sales leads, contacts, sales opportunities and accounts that each Campaign has generated.
• DBLink-CRM Marketing Campaigns allows executives to quickly assess the progress of Marketing Campaigns. iew the number of leads contacted, which turned into opportunities and sales, and the amount of revenue that has been generated.
• DBLink-CRM Marketing Campaigns allows you to evaluate whether the Campaigns was successful. When you're planning a new Marketing initiative, search for similar Marketing Campaigns that have been completed. Take note of the type of Marketing Campaign it was, how much revenue it generated, how many sales leads were generated, the time of year in which it took place, or any other measurable you wish to track. Learn from the past in order to improve your strategies for the future.
• DBLink-CRM customizable reporting and business analytics features will allow you to quickly determine the effectiveness of your Marketing Campaigns in real time. Custom reports will allow you to identify which Marketing initiatives generated the most leads, the most revenue and the most profit.

Online Marketing

Don't you want missing any sales of your products? DBLink-CRM Online Marketing features allows you to integrate with fully functional Online Store to publish up to date information(prices, pictures, description, etc.) about your products/services in Internet (all over the world) and to receive online customer's orders from Online Store. Online Marketing allows also to integrate your company static Web Site with this Online Store giving you the information: who is visiting your web site, what products they are interested in, to record and know every interested person who visits your web site. It gives the possibility for customers to place orders of interested products and buy these products directly from your web site. You can do just that with the help of on demand hosted DBLink-CRM Online Marketing features. DBLink-CRM Online Marketing is completely integrated with hosted Order and Delivery Management solution to place orders from your Web site directly to the DBLink-CRM Order Repository.

Overview

DBLink-CRM on demand Sales Force Automation (SFA) solutions give the functionality needed in the competitive economy of today. Our online web based CRM software delivers tools that collect, maintain and forecast lead opportunities keeping your sales staff on top of the current situation in each lead. Areas of concern - leads, customers, contacts, opportunities and forecasts track your client every step of the way.

Web based Sales Force Automation provides:

• ACCURATE REVENUE FORECASTING
• CLOSE MORE DEALS
• NEVER LOSE an OPPORTUNITY
• CONSISTENT, REAL TIME SALES CUSTOMER VIEW
• RECOGNIZE MARKET TRENDS

We built our web based CRM software from the ground up to maximize the significant advantages that web based software provides. DBLink's web based CRM software delivered as a web service, eliminating the need to download or install. The software is online and ready to go. Future upgrades and customizations are implemented transparently to users.

Minimal training is required. In fact, you can be up and running with www.titan-asp.com in days, not the months or years required by conventional CRM providers.

Contact Management

Contact management is an essential part of Marketing Automation and Sales Force Automation.

BUSINESS BENEFITS of DBLink-CRM CONTACTS MANAGEMENT:

• Completely web-based and available 24/7/365 over the Internet.
• Customizable Views, Reports and Charts lets you learn anything about your company's Contacts.
• Multilevel Contact grouping allows your company to group your Contacts as you see fit for easy, intuitive Contact organization that works.
• Mass E-mail tools for E-mail Marketing Campaigns, etc.
• Import Contacts from other systems or lists with Contact Import feature. Export Contacts from Standard and Custom Reports with the fields you chose to include.
• Mass create, delete, reassign Contacts with intuitive software tools.
• Pre-integrated with the DBLink-CRM suite of hosted Software-as-a-Service offerings, including Marketing, Sales Force Automation, ERP Add-Ins, collaboration.
• Easily share contacts with your entire team, yet have full security over who has access to Contact info with DBLink-CRM User Profiles and Role settings.
• In DBLink-CRM, Contacts can be associated with Events, Tasks, Calls, Documents, E-mails, Customers, Opportunities, Campaigns, and much more.

DBLink Contact Management includes a full contact directory, easily searchable with a full history of tasks, phone calls and email conversations linked back to them. Never miss a beat trying to 'catch up' on what's been going on with a contact - use DBLink-CRM and keep yourself one step ahead of your customers, providing them great service in record times to increase customer satisfaction and profitability.

Opportunity Management

Opportunity Management helps the companies with their Sales Pipelines, and is fully integrated into the DBLink-CRM On demand application. With DBLink Web-Based Opportunity Management software, you don't need to ask questions about your pipeline. DBLink-CRM provides the clear answers you need, at the click of a button, always in real time and up to date.

DBLink Opportunity Management is fully integrated into the DBLink Reporting system. That means you can pull any information about your sales pipeline that you need, whenever you need it, with no hassles. Use the pre-defined reports, or create your own in seconds.

Sales people should be selling, not struggling to understand CRM software. We keep things simple, making data entry easy and hassle free. Let your Sales Representatives focus on what they do best - selling. We take care of the rest with. Stop stumbling around in the dark when it comes to your business. Turn on the light with DBLink hosted Opportunity Management and Product Management solutions.

Contract Management

Quote Management

DBLink hosted Quote Management Software is the perfect complement to the robust Sales Force Automation (SFA) features that form a strong core of DBLink on demand CRM. With DBLink-CRM it's easier than ever to create more effective sales proposals by generating multiple quotes per opportunity. Very simple to use, quotes can be generated on the fly by sales executives via an intuitive user interfaces. Simply choose the products from the Products database and within minutes generate a professional sales quote in PDF format and e-mail it out.

DBLink-CRM Quotation Management software is tightly integrated with DBLink Contract and Invoicing Management.

Generate the quote and send it to your prospect with the click of a button in real time.

Your prospects don't want to wait on all the fine print. Throw out your copies of Microsoft Word and Excel® and stop spending hours re-creating sales quotes. Spend your time selling, and let DBLink-CRM generate your quotes for you on demand, so your prospects don't wait a second longer than they need to.

Invoice Management

Automated invoicing cycles have been an important part of any sales process for ages. Forgetting or neglecting to invoice customers is essentially throwing away your hard earned revenues. DBLink-CRM with web-based SFA solutions automatically generates correct and up-to-date invoices at the click of a button and then send them via email or print them off for mail-out.

We understand that every business has different processes, which is why we designed our invoicing feature to be so flexible. DBLink web based CRM Invoice management solutions are flexible enough to adapt to anything you can imagine: automated Web based invoicing, custom invoices, incorporated product database, overdue invoices, tax rules, discount rules, payment methods information, invoice reports.

Product Database

DBLink-CRM Product database is making your products available to those who need them. The core of your business rotates around your products and services. For business success you need to know which products are most popular with which types of customers. This will help your sales team to recommend products tailored to each customer they talk to.

Your sales team needs to know what products you offer and how much they cost, as well as any details about them that the customer would need to know about. Create a product catalog to group related products. Use the catalog to offer special discounts for customer's who purchase all products within one of your catalogs. You need to know your customers to maximize the sales of products. Compare customer reports against product reports and find out which of your customers are most likely to purchase additional products from different categories.

Sales Forecasting

Our online web based DBLink-CRM solution delivers tools that collect, maintain and forecast lead opportunities keeping your sales staff on top of the current situation in each lead. Areas of concern - leads, customers, contacts, opportunities and forecasts track your client every step of the way. Have a 360-degree view of your clients and future clients, which will optimize your pipeline and allow you to close more sales.

Reporting and Analysis

The reporting and analysis feature of DBLink;-CRM Web based solution allows you to take control of day-to-day issues, and run reports frequently to analyze specific areas of your business.

DBLink-CRM allows anyone in your company to create new reports on the fly without requiring any IT or programming resources. Gaining business intelligence and insight will allow any organizations to identify and follow opportunities, and detect any business issue before it impacts their company. Firms can run real time sales software productivity reports, detect neglected leads, follow opportunities in the pipeline, and determine their best, biggest, smallest customer, etc.

With DBLink Web based CRM software, users can identify the most or least selling product, biggest or smallest customer, identify market trends, anticipate future growth, bottlenecks and many other critical business issues.

Shared Calendar

DBLink-CRM takes your employee collaboration efforts one step further than the competition with the new and improved DBLink Shared Online Calendar Software! Make scheduling events between employees – or even offices from around the globe – simple, concise and foolproof!

Employee Collaboration tools are found at the heart of the DBLink On demand hosted CRM software system. We built our CRM software with the knowledge that helping employees in an organization share knowledge is one of the most important things in order to keep production levels sky-high and improve your bottom line. We’ve introduced a host of features, such as our Instant Messenger, shared reports, shared tasks and more for this one, simple fact. That’s why the DBLink Shared Web Calendar program is so important to us, and so important for our users, to help keep all employees organized, on task, and in the loop.

DBLink Shared Calendar application is built into the suite of DBLink web based CRM software tools that have been revolutionizing the industry now since inception. We continue to bush the known boundaries of CRM software in order to make your small business more productive – and collaborative – for the long run. DBLink Shared Business Calendar is just one aspect of a larger Small Business CRM Software System. Don’t pay exorbitant fees to set up your own shared calendar application, like those commonly found running on in-house servers that can cost thousands and thousands of dollars. DBLink Shared Calendar software is available completely bundled into its on demand suite of CRM software products at a starting cost of just $9.99 per user per month. How’s that for cost efficiency?

With DBlink-CRM Light, Basic or Pro Editions, you’ll enjoy completely user-friendly shared calendar program, giving all your employees more collaboration tools than any other CRM vendor on the market. Easily keep all your employees – even intra-office ones – all on the same page. You can invite other members of your sales team to a team meeting, get additional personnel to help you on a large presentation to a client, or simply let your supervisors know you have a personal appointment and will be out of the office for an hour next week – the power is in the software, and through your DBLink-CRM account, the power is in your hands. No more struggling to understand complex software functions, no more exorbitant user licensing fees, and no more lost time from inadequate employee collaboration tools. With DBLink Shared Calendar software, we put you in the driver’s seat of the fastest car bound for success. Don’t get stuck using the MS Outlook Shared Calendar. Go further - and do more - for less!

We’ve been pioneering the Small Business CRM Software Revolution; don’t you think it’s about time you got on board?

Instant Messaging, Chat

Effective company-wide collaboration and Enterprise Instant Messaging are essential in order for small business to succeed these days. Running a successful small business is a team effort. Communication is key. But how is the small business communicating these days? Send an email or place a phone call. But what if the person is not at their desk when you call? Leave a voice mail message; right? Sure. But that's no guarantee that they will check their messages. So you send an email. But how often do they check their email? Is their email program set to check for messages every 5 minutes? 10 minutes? Maybe their email client isn't even open. DBLink On Demand hosted CRM - Instant messaging, Chat Service (IMC) eliminates such issues. You can even send a message to someone that isn't logged in. The message will be waiting for them the next time they access the DBLink On Demand hosted CRM / web-based SFA software solution. They can't miss it! DBLink Instant messaging, Chat service software (IMC) is as reliable as an expedited courier service, only faster.

Employee Management

With DBLink-CRM Employee Management solution, company executives, HR and payroll managers can easily manage employee records across the company no matter how complex the business is with multiple subsidiaries and divisions. HR Managers can manage employee contact information, skills, training, policy violations, expense reports and more.

Employees can view employment records, benefits, submit expense reports, access the company knowledge base, and more.

As an integrated part of our on demand hosted CRM and ERP Add-Ins, Employee Management will streamline your HR business processes and increase employee productivity.

Project Management

DBLink Web based Project Management (DBLink-PM) provides a comprehensive and scalable on-line solutions for managing projects and project business: plan, track, control and analyze projects' tasks (works carried out by company), including resources (money, material and human), suppliers and contractors, project's documentation, quality, etc. DBLink Web based Project Management carries all the common Project Management Software features, allowing you to plan and track the progress of all your tasks, resources and expenditures within a timeline in order to achieve a goal for your organization. Web based Project Management is fully integrated with all other DBLink-CRM features.

Contractors, Construction companies, Engineering firms, Event Management companies, Software companies, Financial services, and any one who likes to automate the processes involved in managing projects efficiently can use DBLink Web based Project Management Software Solution.

DBLink Web based Project Management allows you access to your critical project information anytime, anywhere. Unlike the installed software such as MS Project and others, our Web based Project Management software requires no installation at all.

Sharing Data among team members and their project manager is seamless and available in real time sales software, out of the box.

DBLink Web based Project Management Solution can be used by any project-based organization that depends upon the accuracy of decisions made everyday.

Bookkeeping Connector

Bookkeeping connector allows you to export invoices, payments and trips from DBLink-CRM to the following files:

• MS Excel.
  
  You can import this file to your bookkeeping solution if it supports importing data from Excel or CSV file.
  
  Contact your bookkeeping solution provider for more instruction.
• Econet KPI.DAT (Ascii).
  
  You can import this file directly to your Econet Pro/2000 (www.vismasoftware.fi) bookkeeping solution.

Logistics

Working Hours Management

Do you need to register, analyses and classify working hours of your employees?

Do you need to know what amount of time is spent on phone-calls, meetings, customer service, sales quotation, etc.? DBLink on demand hosted CRM Working Hours Management solution is reliable answer on these questions.

Trip Management

DBLink-CRM Trip Management and Expense Tracking solution enables companies with a way to record, approve and analyze employee expenditures. Monitoring employee spending such as airline tickets, taxi rides, meals and mileage and associating such expenditures with customers, opportunities and projects will ensure maximum visibility into your company financial's, budgets and goals.

Email Center

Call Center

Call Center allows you to call clients and contact persons with Skype directly from DBLink-CRM. When interacting with customer you can quickly find and view detailed information about the person and a whole history of your interaction with this person. Contact information has been automatically opened when he/she is calling. Using detailed information about the contact you can reduce the service time and enhance the service quality.

Shareware Edition

Profile Based Security

DBLink-CRM profile-based security model allows your company’s executives and administrators to group certain CRM and ERP Add-Ins functionality together, limiting user’s access only to information and tools required to do their jobs. You can categorize types of users based on their job roles at your company into profiles that can be assigned to multiple users performing the same job.

DBLink-CRM granular privileges (Create, Edit, Delete, and View), Data Export/Import rights, document-level, as well as login access preferences can be grouped into a custom profile.

Document-Level Security: Manage access rights to DBLink-CRM documents (e.g. Campaigns, Contacts, Customers, etc.).

Login Access Preferences: Manage access time, and login IP preferences.

Document Management

Sharing, storing and managing electronic documents related to your business, from contracts to marketing, is a complicated and sometimes tedious process. DBLink-CRM Document Management gives you a good chance that all your employees do have access to critical documents which will help them perform their duties more efficiently and be more productive. Easily share, distribute and store all your critical business information in DBLink easy to use Web based Document Management software, integrated fully into its online web based CRM software and web-based SFA solution. Make sure your roaming sales agents always have access to the right marketing collateral to make presentations, and that your customer service reps have access to contracts, dates and invoices for invoicing inquiries. All this and more- from DBLink Web based Document Management. DBLink-CRM Web based Document Management is easy. Easy to search, easy to find any document.

Complete Customization

Feedback Center

MS Outlook Integration

You can use the DBLink-CRM Outlook integration tool anywhere you have Microsoft Outlook installed - on your laptop, home PC, or computer in the office. DBLink-CRM Outlook software will give users the flexibility to continue to use existing email management software like Microsoft Outlook, as an alternative to using the fully functional DBLink-CRM mail system.

Microsoft Outlook and Web Access to CRM Software

DBLink-CRM makes it easy for your business to simultaneously use Microsoft Outlook and Web Access all emails, Contacts, Customers, and Opportunities managed within the DBLink-CRM system. DBLink-CRM Microsoft Outlook integration software provides a more robust CRM.

• Full Integration with the DBLink hosted Contact Management system. Allows users full visibility into the history of all sent and received emails, and automatically links the full email history to each Contact or Customer in DBLink-CRM. This saves your sales, service and support teams time and money by allowing a full 360 degree view into your past customer transactions, and empowers all your employees that interact with all customers or prospects a knowledgeable and customer-service orientated rapport instantly.
• Fully supported with Microsoft Outlook 2000, Microsoft Outlook 2002 and Microsoft Outlook 2003, as well as Microsoft Windows 2000, Windows XP.

MS Excel and Adobe PDF

Online Store Integration

DBLink-CRM is integrated with Online Store, that allows you to automatically fill up your Online Store with up to date information about your company products/services from the DBLink-CRM Product Database and receive online customer's orders from this Online Store directly to the DBLink-CRM Order Repository.

We provide Online Store hosting based on open source osCommerce (www.oscommerce.com) solution. You can integrate your Company Web Site with Online Store by placing link to Online Store on your Company Web Site, that allows site visitors obtain actual information about your company products/services and order/buy interested products/services online.

DBLink-CRM is integrated with the following Online Stores

• osCommerce (www.oscommerce.com)
  
  osCommerce is an Open Source based online shop e-commerce solution that is available for free under the GNU General Public License. It features a rich set of out-of-the-box online shopping cart functionality that allows store owners to setup, run, and maintain their online stores with minimum effort and with no costs, fees, or limitations involved.
• DBLink eShowroom
  
  DBLink eShowroom is our own e-commerce solution that is replaced by osCommerce now.

Web Site Integration

You can integrate your Company Web Site with DBLink-CRM by placing link to simple Request For Quote and Feedback forms on your Company Web Site, that allows site visitors to place request for quote and feedback messages directly to the DBLink-CRM Order Repository and DBLink-CRM Feedback Center.

Custom Plug-Ins

Do you need to customize and add extra functions to DBLink-CRM? DBLink-CRM Custom Plug-Ins are the way for bounless customization.

Custom Plug-Ins are extensions to the functionality available in DBLink-CRM.

You can develop Plug-Ins self or we can develop Plug-Ins for you according to your requirements and specification. To develop Plug-Ins self you should have an experience in Java and Java Swing technology. We are providing Plug-Ins development documentation, samples and training only for legal DBLink-CRM customers (users).

Comission Management

Barcode Label Printing

Product Certificate